Terms of Service, Privacy Policy, and Messaging Terms

Last Updated: March 10th, 2026

1. Agreement to Terms

These Terms of Service, Privacy Policy, and Messaging Terms (“Terms”) govern your use of the Aqua Jet Pools website and services.

Aqua Jet Pools (“Company,” “we,” “our,” or “us”) provides pool construction, renovation, maintenance, spa sales, pool supplies, and related services.

By accessing this website, submitting forms, requesting services, purchasing products, or opting in to communications, you agree to these Terms.

If you do not agree, you should discontinue use of the website and services.

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

2. Eligibility

The website and services are intended for individuals 18 years or older.

By using the website, you represent that:

  • you are at least 18 years old
  • you have the legal authority to enter into these Terms
  • information provided is accurate

We do not knowingly collect personal information from minors.

3. Business Overview

Aqua Jet Pools is a family-owned pool company serving homeowners throughout the Hudson Valley region of New York for over 50 years. (aquajetpools.com)

Our services include:

• custom swimming pool construction
• pool renovation and remodeling
• pool opening and closing services
• pool maintenance and cleaning
• equipment repair and installation
• spa and hot tub sales and service
• water testing and pool supply retail

Service availability may vary by location and season.

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4. Service Area

Services are primarily offered to homeowners located within the Hudson Valley region, including:

  • Ulster County
  • Dutchess County
  • Orange County
  • Putnam County
  • Columbia County
  • Greene County
  • Delaware County (aquajetpools.com)

Customers outside these areas may require special approval.

5. Estimates and Project Agreements

Quotes and estimates are based on information available at the time of evaluation.

Actual project costs may vary due to:

  • site conditions
  • permit requirements
  • material changes
  • labor adjustments
  • weather delays
  • unforeseen structural issues

Construction and renovation services may require separate written contracts detailing project scope, timelines, and payment schedules.

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6. Pool Construction Terms

For pool construction projects:

  • permits and inspections may be required by local municipalities
  • timelines may be affected by weather or regulatory approvals
  • electrical, fencing, landscaping, and other site work may not be included unless specified

Customers are responsible for ensuring property access and site readiness.

7. Maintenance and Service Programs

Maintenance programs and service plans may include:

  • pool cleaning
  • water chemistry balancing
  • equipment inspection
  • seasonal openings and closings
  • routine service visits

Service schedules may vary based on weather, demand, or operational requirements.

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8. Retail Product Sales

Aqua Jet Pools sells pool and spa products, equipment, and supplies through its showroom and website.

Retail purchases may include:

  • pool chemicals
  • equipment parts
  • pool accessories
  • spas and hot tubs
  • maintenance supplies

Manufacturer warranties apply where available.

Aqua Jet Pools is not responsible for manufacturer defects beyond warranty coverage.

9. Intellectual Property

All website content including text, graphics, images, logos, and designs is owned by Aqua Jet Pools or its licensors.

Content may not be copied, reproduced, or distributed without written permission.

10. Privacy Policy

We collect personal information necessary to operate our business and provide services.

Information may include:

  • name
  • phone number
  • email
  • service address
  • pool details
  • communication history

This information may be used to:

  • schedule services
  • respond to inquiries
  • provide customer support
  • send service updates
  • deliver marketing communications

We do not sell or rent personal data to third parties.

Data may be shared with service providers necessary to deliver services.

11. Data Security

We use reasonable administrative and technical safeguards to protect personal information.

However, no internet transmission can be guaranteed fully secure.

12. SMS Messaging Terms (TCPA & A2P Compliance)

By submitting your phone number on our website or through scheduling systems, you consent to receive SMS messages from Aqua Jet Pools.

Messages may include:

  • appointment reminders
  • service updates
  • maintenance scheduling
  • promotional offers
  • account notifications

Consent

Providing your phone number constitutes express written consent to receive automated or manual text messages.

Consent to receive SMS messages is not a condition of purchasing any service.

Message Frequency

Message frequency may vary depending on service interactions.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier.

Opt-Out

To stop receiving messages, reply:

STOP

You will receive confirmation and will no longer receive messages unless you re-subscribe.

Help

For help with messaging services, reply:

HELP

or contact us directly.

Carrier Liability

Wireless carriers are not responsible for delayed or undelivered messages.

13. Limitation of Liability

To the fullest extent permitted by law, Aqua Jet Pools shall not be liable for:

  • indirect damages
  • incidental damages
  • consequential damages
  • lost profits
  • property damage unrelated to services performed

14. Disclaimer of Warranties

The website and services are provided “as is” and “as available.”

We make no warranties regarding:

  • uninterrupted website availability
  • error-free operation
  • fitness for a particular purpose

15. Indemnification

Users agree to indemnify and hold harmless Aqua Jet Pools and its employees from claims arising from:

  • misuse of the website
  • violation of these Terms
  • unlawful conduct

16. Governing Law

These Terms shall be governed by the laws of the State of New York.

Any disputes will be resolved in courts located within New York State.

17. Changes to Terms

We may update these Terms at any time without notice.

Updated versions will be posted on this page with a revised date.

18. Contact Information

Aqua Jet Pools

1606 Ulster Avenue
Lake Katrine, NY 12449

Phone: (845) 336-8080
Email: info@aquajetpools.com

19. Entire Agreement

These Terms constitute the entire agreement between you and Aqua Jet Pools regarding website use and services.

By using this website or submitting information, you acknowledge that you have read and agree to these Terms.

Maintenance & Construction Terms of Service

These Terms & Conditions apply to all pool maintenance, repair, liner replacement, and construction services (“Services”) provided by Aqua Jet Pools  (“Contractor”) to the customer (“Customer”). By approving any proposal, estimate, or invoice, the Customer agrees to these Terms.

1. Scope of Work: Contractor agrees to furnish labor and materials as outlined in the approved proposal or work order. Any work outside the defined scope—including repairs, additional labor, materials, or unforeseen conditions—will be billed at standard rates plus materials.Completion of work is subject to weather, material availability, site conditions, and other factors beyond Contractor’s control.

2. Scheduling & Access: Scheduling is subject to routing, labor availability, and weather conditions. Completion dates are estimates only and are not guaranteed. Customer must provide safe and timely access to the pool area, including securing pets and ensuring access to utilities (water and electricity). Missed appointments or lack of access may result in additional charges.

3. Payment Terms: Unless otherwise specified:

  • Maintenance services may require a valid credit card on file for recurring billing
  • Openings and closings must be prepaid
  • Liner replacements: 50% deposit, 50% due upon installation
  • New construction:
    • 10% upon contract execution
    • 20% upon permit approval
    • 40% upon excavation
    • 25% upon equipment installation
    • 5% upon liner/plaster installation

Balances unpaid after 30 days are subject to a 1.5%–2% monthly finance charge. Contractor reserves the right to suspend services for non-payment. All materials and equipment remain property of Contractor until paid in full.

4. Services & Maintenance: Routine maintenance may include vacuuming, skimming, filter service, and chemical balancing. Chemicals are billed separately unless otherwise specified. Customer is responsible for maintaining proper water levels at all times. Contractor is not responsible for damage caused by low water levels or improper operation of equipment. Openings and closings do not include cleaning or vacuuming unless specified in writing. Additional labor charges may apply for excessive debris, water on covers, or abnormal conditions. 

5. Liner Replacement Services: Liner replacement includes draining the pool, removing the existing liner, and installing a new liner. Minor base preparation is included; structural or floor repairs are additional. Debris will be placed in a designated location; disposal is the Customer’s responsibility. Liners are special-order items and are non-refundable. There is a minimum charge of $3,500 for groundwater management or adverse conditions; additional charges may apply.

6. Construction & Site Conditions: Customer is responsible for obtaining all required permits, approvals, and inspections unless otherwise agreed in writing. Customer must ensure proper site access for equipment. Contractor is not responsible for damage to lawns, landscaping, driveways, or surrounding areas resulting from normal construction activity. Unforeseen conditions—including rock, groundwater, unstable soil, or drainage issues—may require additional work at additional cost. Customer is responsible for site drainage and compliance with local codes.

7. Exclusions: Unless explicitly included in writing, Services do not include:, Landscaping, grading, or restoration, Decking, fencing, or site improvements, Electrical or plumbing work (unless specified), Repairs to pool structure, surfaces, or equipment, pool / patio cleaning and/or chemicals.

8. Water Use & Drainage: Customer is responsible for providing water for filling or refilling the pool and for all associated costs. If water must be discharged, Customer must provide a legal discharge location and assumes all responsibility for compliance with local regulations. Contractor is not responsible for fines, penalties, or damage related to water discharge.

9. Surface & Material Conditions:

Customer acknowledges inherent risks associated with pool surfaces, including but not limited to:

  • Vinyl liner wrinkling, shrinking, fading, or tearing
  • Cracking, staining, discoloration, or imperfections in plaster, gunite, or fiberglass

Contractor is not responsible for pre-existing conditions or issues that become visible during or after service. Minor cosmetic imperfections are normal and not considered defects.

10. Warranty

  • Workmanship: 1 year from completion
  • Liner: Up to 3 years (as applicable), then manufacturer warranty
  • Equipment/Materials: Covered by manufacturer warranties only
  • Warranty is void if account is not paid in full.
  • Warranty does not cover damage caused by: Improper maintenance or chemical imbalance, Groundwater, drainage, or soil movement, Draining the pool, Acts of God or external conditions

11. Cancellation & Changes: Customer may cancel within 3 business days of signing without penalty.

Any changes to scope must be approved in writing and may result in additional costs and schedule adjustments. Cancellations after the allowed period may be subject to incurred costs and fees.

12. Limitation of Liability

Contractor’s liability is limited to the amount paid for the specific service performed. Contractor is not responsible for indirect, incidental, or consequential damages, including loss of use or property damage.

Customer assumes all risks associated with pool ownership and operation.

13. Legal & Enforcement: Customer agrees to reimburse Contractor for reasonable legal and collection costs in the event of non-payment or breach of contract. These Terms are governed by the laws of the State of New York and supersede all prior agreements or representations.

14. Acceptance of Agreement: Approval of any estimate, proposal, or invoice constitutes acceptance of these Terms & Conditions and authorizes Contractor to perform the work as specified.